# Support

Source: https://wire.ia.br/documentation/en/ajuda/suporte

> How to reach Paper and what to send so the answer comes faster.



The support form is at [wire.ia.br/en/support](https://wire.ia.br/en/support/). You don't need to be signed in. If you prefer email, write to [contato.brennoleon@gmail.com](mailto:contato.brennoleon@gmail.com).

Replies come in English, Spanish or Portuguese.

## Subjects [#subjects]

| Subject                          | What for                                            |
| -------------------------------- | --------------------------------------------------- |
| Question about how to use it     | Something this documentation didn't answer          |
| Something isn't working          | Errors, stuck sync, a button that doesn't respond   |
| My account and my data (privacy) | Ask for a copy, correction or deletion of your data |
| API and access tokens            | Questions about the API, limits, use cases          |
| Report a published note          | Public link with content that violates the terms    |
| Other subject                    | Suggestions and the rest                            |

## So the answer comes faster [#so-the-answer-comes-faster]

* Say the device and the browser (for example, "Android, Chrome").
* For problems, tell the step by step up to the error and copy the message that showed up.
* For the API, send the response code and the error message. **Never send the token.** The 8 characters in the middle (`paper_k3m9x2ab_…`) are enough to find the token.

## Banned account [#banned-account]

Use the [appeal](https://wire.ia.br/en/appeal/). See [Bans and appeals](/en/termos/banimento-e-apelacao).

## Before writing [#before-writing]

* Did sync ask you to connect? See [Sync with Google Drive](/en/guia/sincronizar).
* Did the API answer with an error? See [Errors](/en/api/erros).