# Bans and appeals

Source: https://wire.ia.br/documentation/en/termos/banimento-e-apelacao

> When an account is banned, what happens to it and how to ask for a review.



## When we ban [#when-we-ban]

We ban accounts that violate the [terms of use](https://wire.ia.br/en/terms/) or the [API terms](/en/termos/termos-da-api). The most common cases:

* Using Paper as a database or file hosting.
* Getting around the API limits with several tokens or several accounts.
* Spam, scams or illegal content in published links.
* Trying to break in, take down or exploit flaws of the service.

## What happens [#what-happens]

A ban is permanent and cuts access right away:

* The account can't sign in anymore. Anyone who tries goes to the appeal page.
* All sessions are ended.
* All tokens are revoked and the copies for AI are deleted.
* All published links go offline.
* The Google connection stored on the server is deleted.
* The account loses access to groups. Their content stays with the other members.

## What stays yours [#what-stays-yours]

Your personal notes stay in your browser and in your Google Drive, in `.md` files. A ban doesn't delete any of that, and you can open those files in any editor.

## Appeal [#appeal]

A ban doesn't lift by itself. The only way to reverse it is an accepted appeal.

<Steps>
  <Step>
    Open [wire.ia.br/en/appeal](https://wire.ia.br/en/appeal/).
  </Step>

  <Step>
    Leave a contact for the reply, the account ID (32 characters, in Settings → Profile, if you know it) and explain what happened.
  </Step>

  <Step>
    A person reads each appeal and answers through the contact you left, within 15 days.
  </Step>
</Steps>

One appeal per case. Sending several doesn't speed up the answer.

## Report [#report]

Saw a Paper link with content that violates the terms? Use the **Report** link in the footer of the published page, or [support](https://wire.ia.br/en/support/) with the subject **Report a published note**.