Paper Help
Support
How to reach Paper and what to send so the answer comes faster.
The support form is at wire.ia.br/en/support. You don't need to be signed in. If you prefer email, write to contato.brennoleon@gmail.com.
Replies come in English, Spanish or Portuguese.
Subjects
| Subject | What for |
|---|---|
| Question about how to use it | Something this documentation didn't answer |
| Something isn't working | Errors, stuck sync, a button that doesn't respond |
| My account and my data (privacy) | Ask for a copy, correction or deletion of your data |
| API and access tokens | Questions about the API, limits, use cases |
| Report a published note | Public link with content that violates the terms |
| Other subject | Suggestions and the rest |
So the answer comes faster
- Say the device and the browser (for example, "Android, Chrome").
- For problems, tell the step by step up to the error and copy the message that showed up.
- For the API, send the response code and the error message. Never send the token. The 8 characters in the middle (
paper_k3m9x2ab_…) are enough to find the token.
Banned account
Use the appeal. See Bans and appeals.
Before writing
- Did sync ask you to connect? See Sync with Google Drive.
- Did the API answer with an error? See Errors.