Paper Bans and appeals
When an account is banned, what happens to it and how to ask for a review.
When we ban
We ban accounts that violate the terms of use or the API terms. The most common cases:
- Using Paper as a database or file hosting.
- Getting around the API limits with several tokens or several accounts.
- Spam, scams or illegal content in published links.
- Trying to break in, take down or exploit flaws of the service.
What happens
A ban is permanent and cuts access right away:
- The account can't sign in anymore. Anyone who tries goes to the appeal page.
- All sessions are ended.
- All tokens are revoked and the copies for AI are deleted.
- All published links go offline.
- The Google connection stored on the server is deleted.
- The account loses access to groups. Their content stays with the other members.
What stays yours
Your personal notes stay in your browser and in your Google Drive, in .md files. A ban doesn't delete any of that, and you can open those files in any editor.
Appeal
A ban doesn't lift by itself. The only way to reverse it is an accepted appeal.
Open wire.ia.br/en/appeal.
Leave a contact for the reply, the account ID (32 characters, in Settings → Profile, if you know it) and explain what happened.
A person reads each appeal and answers through the contact you left, within 15 days.
One appeal per case. Sending several doesn't speed up the answer.
Report
Saw a Paper link with content that violates the terms? Use the Report link in the footer of the published page, or support with the subject Report a published note.